Berkshire Hathaway HomeServices Ranked Highest for Repeat Home Seller Satisfaction in J.D. Power’s 2017 Home Buyer/Seller Satisfaction StudySM
Wallingford, CT – Berkshire Hathaway HomeServices, an HSF Affiliates LLC company, today announced that the Berkshire Hathaway HomeServices real estate brokerage network ranked “Highest Overall Satisfaction for Repeat Home Sellers Among National Full Service Real Estate Firms” in the J.D. Power 2017 Home Buyer/Seller Satisfaction StudySM.
The 10th annual study measured customer satisfaction among the nation’s largest real estate brokerage companies and their agents through March and April. Overall satisfaction was gauged across five factors of the real estate process: agent/salesperson, closing process, real estate company marketing, real estate company office, and package of additional services. The study was based on responses from 4,170 consumers.
Among repeat home sellers, Berkshire Hathaway HomeServices scored 858 on a 1,000-point scale, performing particularly well in the categories agent/sales person, closing process and real estate company marketing.
“Berkshire Hathaway HomeServices stands for top-quality real estate representation in markets across America,” said Gino Blefari, CEO and president of the network. “We’re proud to accept this award, as it spotlights the exemplary service network agents and their brokerages provide every day.”
The ranking, “highest for repeat home seller satisfaction,” speaks volumes, Blefari added. “Repeat home sellers have been through the real estate process before and have a clear understanding of the work and expertise involved in a successful home sale,” he explained. “This type of satisfaction means Berkshire Hathaway HomeServices network agents are excelling when it comes to communicating with clients and listing and marketing clients’ homes. That’s the ‘heavy lifting’ of real estate.”
At the local Berkshire Hathaway HomeServices New England, New York and Westchester Properties family of companies, customer satisfaction has always been top of mind and tracked. The company relaunched a proprietary survey system over a year ago asking clients to rate their agents using 1-5 stars on their knowledge, customer service skills and if they would recommend their agent to others. This fully digital program also encourages reviewers to post on Realtor.com, Facebook, Zillow and Yelp and shares the star rating on the Berkshire Hathaway HomeServices site to offer the transparency of service level to all customers and potential clients. As of September 2017, 98.8% of Berkshire Hathaway HomeServices clients said that they would recommend their agent to others.
“Surveying clients is not a new idea, however changing our system to include star reviews as well as defining how loyal our clients are to their agents is important to today’s buyers and sellers. Agent’s having a ‘digital footprint’ is critical and we know buyers and sellers are checking out their reviews and testimonials before choosing an agent,” said Candace Adams, President and CEO of Berkshire Hathaway HomeServices New England, New York and Westchester Properties. “We are the only brokerage in our market displaying star ratings for our agents and prompting clients to fill out additional reviews on Facebook, Zillow and Realtor.com. Our survey system is built for the digital age; our clients get to be heard and it makes our agent’s hard work visible to others.”
Adams continues “We are proud of the JD Power national recognition and know that our agent’s excellent service levels contribute to the overall satisfaction of the company as a whole.”
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe.
Berkshire Hathaway HomeServices received the highest numerical score among five real estate companies for repeat home sellers in the J.D. Power 2017 Home Buyer/Seller Satisfaction Study, based on 5,117 evaluations from 4,170 consumers, measuring the perceptions and experiences of people who bought and/or sold a home between March-April 2017. Your experiences may vary. Visit http://www.jdpower.com/resource/us-home-buyerseller-satisfaction-study for details.
Berkshire Hathaway HomeServices New England, New York and Westchester Properties is a leading real estate brokerage firm with over 1,800 REALTORS® in Connecticut, New York, NY, Rhode Island, and Westchester County, NY. Selectively chosen by Berkshire Hathaway HomeServices and HomeServices of America; the global reach, financial strength and fresh brand make Berkshire Hathaway HomeServices New England and Westchester Properties the premiere real estate firm in the Northeast. Whether it be residential, commercial, corporate relocation, equestrian or waterfront living, our company and REALTORS® are local market experts committed to providing exceptional service to our clients. For more information, visit bhhsNEproperties.com, bhhsNYproperties.com or bhhsWestchester.com.
For more information contact:
Melissa Sauer, Marketing Coordinator